Frequently asked questions, online bill pay, & insurance check
MedPost can treat most non life-threatening illnesses or injuries. For a comprehensive list of medical conditions that our urgent care centers can treat, please view our services page. If you are experiencing an emergency or a life-threatening illness, please call 911 or visit your local emergency room.
We accept most major insurance plans at our urgent care clinics. If you have questions about coverage, your co-pay or deductible, please call your insurance provider. Their phone number will be on your insurance card. If you are unable to reach your insurance provider, please call your nearest MedPost location and we can confirm if we are in network with your insurance provider. Your insurance provider, however, will be your best resource in determining your co-pay and current deductible status.
If you have a high deductible plan, you may receive a bill from MedPost after your visit – even if you paid a co-pay at the time of your visit – if your deductible has not been met. If you have questions or concerns about your deductible, please contact your insurance provider.
While we accept most insurance plans, MedPost patients are welcome to pay for services in full by cash or credit card.
All of our MedPost locations are open seven days a week and offer extended hours on weeknights and weekends. Please find your nearest MedPost location to determine the exact hours of operation.
We make it our goal to have our patients diagnosed and treated within one hour. However, wait times will vary depending on the severity of conditions and demand for services.
An appointment is not necessary to visit MedPost Urgent Care. We always accept walk-in patients, and you can also schedule online ahead of time to save your spot in line.
Please bring the following items with you when you visit MedPost to ensure a smooth and efficient check-in process:
Proof of insurance
Proof of guardianship (if you are accompanying a patient who is under 18 years old)
Photo identification, such as a passport, driver’s license or student identification card
Medical history information
A list of your allergies
A list of your current prescriptions and any medications you are on
We offer patients the option to fill out an online survey that allows them to rate their MedPost experience. This information is reviewed by the center manager of the location visited.
Our urgent care clinics offer treatment for common illnesses such as cold and flu, in addition to more in-depth conditions such as sprains and broken bones – there is an X-ray on-site at every location. MedPost also offers school, sports, camp, and pre-employment physical exams, flu shots and some vaccines. Visit our services page for a complete list of illnesses and injuries we treat, and please call ahead to your nearest location to confirm we will be able to address your medical need.
MedPost Urgent Care locations treat patients of all ages based upon medical appropriateness. Patients requiring advanced care will be referred to the appropriate facility or specialist. Please call ahead to discuss your medical concern with the medical team on shift at your nearest location if your child is under two years of age.
Our El Paso MedPost Kids facility is staffed with specialty-trained pediatricians and provides expert care for children up to 18 years of age.
Based on your particular medical needs, you may be seen by a physician assistant, advanced practice registered nurse, doctor of osteopathy, or an MD. Our physicians are trained in family medicine and/or emergency medicine.